Frequently Asked Question (FAQ)

What do I get from Seattle Vancouver Shuttle?

Our transportation services between Vancouver and Seattle ensure safe and convenient transfers for you and your group. We specialize in transporting clients to and from key locations such as the Vancouver International Airport, Seattle-Tacoma International Airport, the cruise ship ports in Vancouver and Seattle, as well as any address within both cities. Whether you're arriving at the airport or disembarking from a cruise, we provide reliable pick-up and drop-off services tailored to meet your needs.

At the heart of our service is a team of experienced drivers dedicated to delivering professional cross-border transportation. They are committed to ensuring your journey is smooth and comfortable, regardless of the distance or time of day. Our drivers possess extensive knowledge of the routes between Vancouver and Seattle, guaranteeing efficient travel and timely arrivals.

We understand the importance of punctuality and reliability, especially when it comes to travel arrangements. That's why we strive to maintain a high standard of service excellence, providing dependable transportation solutions that cater to both individual travelers and large groups alike. Whether you're a business traveler needing seamless airport transfers or a family embarking on a cruise vacation, our services are designed to accommodate your specific requirements with ease.

Moreover, our fleet of vehicles is well-maintained and equipped to ensure a safe and enjoyable ride. From comfortable sedans for executive transfers to spacious vans for group travel, we offer a range of options to suit different preferences and party sizes.

In essence, whether you're traveling for business or pleasure, our transportation services offer the reliability and comfort you deserve. Trust us to get you where you need to go in Vancouver and Seattle with efficiency, professionalism, and a commitment to your satisfaction.

Can we get a full refund if I need to cancel my booking?

Yes, you will get a full refund.  Full refund if you cancel 48 hours in advance of your booking date and time. Cancellation request made within 24-48 hours of your booking date and time, only 50% of your payment will be refunded.  Request made within 1-24 hours of your booking date and time, there is no refund at all. Please email us to Cantripcharter@gmail.com

Can we change date, time and pick up and drop off locations?

You can change date, time, pick up locations.
You can email us to change the new date, time, and place of departure at cantripcharter@gmail.com

Is there a waiting charge?

Yes. Domestic flight arrival first 60 mins waiting time are free, international arrival first 90 mins waiting time are free.  After free waiting time please note that extra $60/hour ($30/half an hour) waiting fee could be charged in this service. Waiting time for Hotel & Cruise & Ferries Pick up is 1/2 hour.  During private charter service, we offer you the option of free 30 mins stopover (over 100 kms trip), so you can have time to pick up some gift or groceries. However if the waiting time exceeds 30 mins, please note that extra $ 60/hour ($30/half an hour) waiting fee could be charged in this service. To avoid the charge or discuss about this service, please communicate with us in advance.

Is gratuity included in the bus fee?

Gratuity is not included, but we really appreciate you if you'd like to tip our driver.  They work hard to keep the bus clean, your journey comfortable and memorable.